The Equation for Customer Retention Predictability
In my travels, it is amazing to me how many software firms are surprised when a client renews a subscription term or chooses not to renew a subscription term. I can’t count how many times I have heard...
View ArticleIt is not Support – It’s Revenue Protection!
Much has changed in the software industry over the past decade, specifically how software is developed, delivered and priced. Software-as-a-Service (SaaS) has forced many aspects of an organization to...
View ArticleThe Top 10 Must Do’s for Young SaaS Companies
The 3rd topic in our Top 10 series: The Top 10 Must Do’s for Young SaaS Companies Over the many years of working with Software-as-a-Service (SaaS) companies of varying size, we have learned that there...
View ArticleTop 10 Client Focused People
Throughout our many years working with dozens of technology companies, we have come across many amazing, client focused people. For the 8th topic in our Top 10 series, we would like to highlight the...
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